Order Returns

If you need to cancel an order after it has already gone through, please email us at service@Frontcountry.com or call 406-582-7901. Our business hours are M-F 8:30 am to 4:30 pm Mountain Time. If your order has already been shipped, you can either refuse the package or send it back marked "Return to Sender." Once we receive the package back we will credit your account. You will receive an email verifying your cancellation.

• Order Returns

RETURN POLICY: Frontcountry hopes every product you purchase exceeds your expectations, but realize this may not always be possible. We will accept all new returns within 30 days of delivery. All Returns and Exchanges must be arranged through our Frontcountry.com Customer Service On-line Authorization Request. The merchandise must be in new condition and in the original packaging with all of its paperwork. All hang tags must be included in the return. Items returned without the original packaging and hang tags are subject to a 15% restocking fee. You will receive the refund upon our receipt and inspection of the merchandise. Follow these simple steps. 1. Login to your Account 2. Go to Account Information, go to order returns, find your order, choose the items to return and print your packing list. 3. Pack the list inside of your package with the item(s) to return. 4. Send your return package with your choice of carrier. All returns should be sent to the following address: Frontcountry Returns 421 W. Griffin Suite #1 Bozeman, MT 59715 USA Please contact us at 406-582-7901 with any questions, available during our hours Mon-Fri: 8:30am-4:30pm Mountain Time It can take up to two weeks for return packages to reach us and to be checked in (additional time may be needed after weekends and holidays). Once your return is checked in, please allow 3-4 business days for your bank to register the credit onto your account. As soon as your package is checked in, you will be notified via email.

• Exchanges

It's easiest to handle an exchange as a separate invoice from the original order. We suggest that if you are wanting to receive your item(s) quickly, please place a NEW ORDER for the items you would like and then follow our returns procedure. Your return will be credited to your credit card when it's received. Any new order will be a new charge. If you do not want to have a new charge on your card, you may send back the return following our returns procedure Please keep in mind that there is a possibility that the item you need will go out-of-stock before we receive your package.

• Damaged Shipments

If you receive a product that was damaged in shipping, please contact us as soon as possible. Please have your invoice number ready, which can be found on the packing slip. If we have the same product in stock, we can send you a replacement product, and provide you with a pre-paid shipping label for the return. Please contact us by phone 406-582-7901 or email service@Frontcountry.com for further help.